Return and Exchange policy

Return and Exchange Policy

At URBANIXKASHMIR, we strive to provide you with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns & Replacements
We only accept return requests under the following conditions:
The product has a defect or manufacturing issue.
The defect or issue must be reported within 48 hours of receiving the order.
Proof Requirement:
To process a return or replacement, the customer must provide:
A clear unboxing video showing the package being opened for the first time.
Footage must clearly show the defect or issue with the product.
Non-Returnable Conditions:
• No returns will be accepted for sizing issues, design preferences, or any other reason not related to product quality.
Products damaged due to improper use or care are also non-returnable.
We value your trust and aim to deliver the highest quality custom products. If you have any questions, please feel free to contact our support team.

Shipping

Customers are responsible for return shipping costs unless the item is defective or damaged upon receipt.
We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team at [customer service email] or +91 7051443317. We are here to assist you and ensure that you are completely satisfied with your shopping experience at URBANIXKASHMIR.